Original Articles Open access

WORK-RELATED STRESS OF PROVIDERS IN HOMELESSNESS SERVICES: A COMPARISON AMONG WORKERS IN TRADITIONAL SERVICES AND HOUSING FIRST

Authors

Published
10 June 2020
Section
Original Articles
DOI
10.4081/gimle.454
Pages
174-177

Abstract

Burnout has recently been identified as a disorder by the World Health Organization. Although helping professions are the most exposed to burnout, there is a lack of research on work-related stress in social service workers, such as frontline workers in homeless services. The aim of this study is to evaluate burnout in a sample of Italian providers working in homelessness services, exploring the differences between traditional services and Housing First. Burnout was measured through the Link Burnout Questionnaire, consisting of four dimensions investigating Psychophysical exhaustion, Depersonalization, Professional inefficacy and Disillusion. A total of 69 participants (40 social providers and 29 educators of both types of service) responded to the survey. The results show similar levels of burnout in providers and educators working in the two types of services.

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References

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